Opening the newly arrived box and preparing a presentation for his kid sister, Sam found the silver fashion jewellery that he had bought for his sister. But there was something odd about it. It didn’t seem silver at all. It seemed like it was just silver coated. He ended up scratching the surface with his nail and the coating just scrubbed off and it was clearly made of stainless steel beneath. The exact same design that was mentioned as pure sterling silver fashion jewellery online was in fact just silver plated.
Ok, so what would you do next, if you were his place? Well, he called their customer care and decided to shoot a complaint that this had happened, and he either needed silver fashion jewellery in genuine silver or needed a full refund on these. As a matter of fact, he had all the evidence to file a complaint against them, though he wanted to give them a chance if it was a simple mistake.
The Call on the Customer Care
A girl answered, and he explained to her the entire situation. He also mentioned to her that this was a present for his sibling and that if he hadn’t noticed and if it were discovered, later on, it’d be very embarrassing for him personally. The first disappointing answer was “So, what would you like us to do?”. This was extremely rude and insensitive, and he somehow gathered the courage to keep his cool and answered in a polite manner that he either needed genuine pure sterling silver fashion jewellery that he paid for or needed a full refund in his bank account and not a credit on the website. She quite swiftly removed any possibility of him receiving any amount in his bank account since that was against their policy. She further tried to justify that this wasn’t their fault and that he had received the kind of silver fashion jewellery that he had ordered.
Getting out of Hand
The situation got completely out of hand when he was blamed for ordering a product that didn’t live up to its own claims. He filed a complaint and ended up suing the company for the amount that he had paid for and the product that he had received. He explained all his evidence and soon the pair of silver fashion jewellery became a ruckus for him. Although most people in his place would’ve left it as lost money, He just simply couldn’t let an online store cheat him this way. He got his full refund after 2 months, and they were fined for cheating their customers.
In conclusion, he ended up learning a lot more than he ever thought he would. He ended up learning that not all online silver fashion jewellery stores are selling fake products but they do exist.
He learnt that those websites that cheat mostly never have an https protocol and carry an HTTP protocol.
He learnt that those fraud websites never have authenticity certificates in their so-called brand name since these certificates can’t be replicated or photoshopped in any way since they have a seal of hallmark.
Finally, he learnt perseverance for the right thing. Not only did he win the case against a fraud company, but he also ordered genuine pure sterling silver fashion jewellery for his sister the very next day from a genuine authentic silver web-store [silvershinejewellery.com] since he wanted nothing to affect his gift-giving no matter what happened!